Policies

terms and conditions

Introduction

1- Terms of Sale mean the terms and conditions under which purchases are supplied and delivered to you as a buyer on the www.malakjewellery.com website or on our mobile application that is owned and operated by Angel Gold and Diamonds.

2- Please read these terms carefully before proceeding with the purchase process through the site,

By submitting a purchase order through the Site, you agree to these Terms of Sale and abide by them with immediate effect.

3- In addition, please read our Privacy Policy, as your use of the Site and these Terms of Sale are subject to our Privacy Policy..

2- Accept the purchase order

Payment:

Payment: Your issuance of the purchase order is an authorization from you to us or to any third party specialized in electronic payments to deduct the value of the purchases from the balance of your credit card, debit card or bank transfer. Note that we accept payment according to:

1- A credit or debit card.

2- Or through a bank transfer from an account belonging to you

3- We may add or cancel certain payment cards or payment methods accepted by us at any time and without any prior notice from us.

5- Cancellation of the purchase order: You can cancel the purchase order immediately before shipping the product for any reason, by contacting customer service via WhatsApp.

6- Cancellation of your order by us: We have the right to cancel your order when:

1- Not paying the value of the purchases when they are due.

2- Your failure, within a reasonable period of time we determine to you, to provide us with the information required to deliver the Products to you.

3- Your failure to allow us, within a reasonable period of time, to deliver the Products to you, or your failure to receive them.

4- Our product is not available for any reason

1- Delivery cost: The cost of delivery of products is free of charge on some products.

2- Delivery date: This information will be shown to you on the website.

3- Delay in delivery:

1- If our delivery of the product is delayed for reasons beyond our control, the company responsible for delivery will contact you as soon as possible to inform you of this, and we will take steps to reduce the consequences of the delay in delivery.

2- If there is no one at your address to receive the product and the product cannot be delivered to you, we will inform you at the time of how the product was delivered or received by you.

3- If you are unable to receive the product from us as agreed, or you cannot reschedule the delivery of the product after it cannot be delivered to you at your address, the courier company will contact you for further instructions. We will cancel your order in accordance with these Conditions of Sale when we are unable to contact you or arrange a new date for delivery or pickup despite our continuous efforts in this regard.

4- Ownership of Products: Products become owned by you as soon as we deliver them to you at the delivery address and you pay their full value.

5- Issuance of invoices: We will issue a manual invoice stamped with the company’s stamp for the value of your purchases and send it with the products.

4- Return and exchange

1* Terms of Return and Exchange*

1- Products that are returnable in cases where you received the wrong product, you received a product not as described on the site, or you received a damaged product.

2- Non-returnable products are those for which you are not entitled to return or exchange any of the following products:

1- Which has been previously used or caused by you to damage or has become in a condition different from what you received it in.

2- Any commodity more than two days have passed since the date of its receipt.

3- Any products that are devoid of their serial number or have been tampered with.

3- (How to contact us) For replacement: You can contact us via customer service on WhatsApp or call our call center.

4- How to return the money

1- For products that have been reviewed, we will refund the value of the product subject to return in full including the fees for returning the product to us and this applies in the following cases:

1- Products that are defective or whose description does not match what is stated on the website.

2- If the reason for the return is due to an error on our part, such as an error in pricing or description

For all other cases, we will refund the value of the returned product (excluding the fees paid to ship the product to you) and you will bear the cost of returning the product to us.

For products that have not been delivered, you are entitled to receive full payment if the purchase order is canceled in accordance with clause

5- Refund procedures: The refund of the amount will be similar to the same method of payment by you, as follows:

1- If you paid the amount by credit/debit card or transfer, you can choose between refunding the credit/debit card or transferring. Bank or contracting companies fees will be deducted

6- When will the amount be refunded: The amount will be returned to you at the same time we receive and inspect the product, and your receipt of the final amount will be as follows:

1- If the amount will be returned to your credit/debit card: This will be done within thirty (30) days from the day we received the returned product.

2- If you cancel the purchase order before the shipping date, the amount will be returned to you automatically.

5- Defects and damages in products

3- The warranty does not apply in the following cases:

1- If the product was attempted to be repaired by any shop or workshop other than the seller of the product, or if the product was damaged by shocking the body of the product such as breaking the product, bending or denting, or damage due to liquids such as immersion of the product or spraying any product with chemicals or reactive substances.

2- Remove the serial number on the product.

3- Abusing or misusing the product for a purpose other than its intended purpose or in a way that contradicts the normal use of the product.

4- If any tampering appears on the seals on the product.

6- Legal obligations of customers

1- As a party to this Agreement, you acknowledge and undertake to:

1- Comply with the laws in force at all times and with the legislation and regulations, including - without exception - all laws, laws and regulations protecting privacy.

2- You have all the powers and eligibility to enter into this agreement and pay the dues in accordance with the terms and conditions contained therein.

3- If you purchase the product on behalf of a company, you confirm that you represent it and act on an authorization on its behalf and that it will comply with these Terms of Sale.

2- In accordance with clause 1.6, our services are provided to you on an “as is” system without warranty, representation or conditions of any kind by us, and we also disclaim any warranty, representation or condition of any kind, express or implied. including, without limitation, all conditions, representations and warranties of merchantability, fitness for a particular purpose or general purpose, non-infringement, compatibility, or that the Services are secure, error-free, or that they will operate without interruption or to be presented in a proper, timely, appropriate manner or generally.

3- THE WARRANTY CONTAINED IN SECTION 1-5 IS THE SOLE AND EXCLUSIVE WARRANTY WE PROVIDE US IN ACCORDANCE WITH THESE TERMS OF SALE.

7- Legal responsibility

1- Nothing in these Conditions of Sale shall limit or exempt any party from:

1- fraud, including fraud, perpetrated by this party;

2- Death or personal injury caused by the negligence of this party.

3- Any other liability that may not be limited or exempted under applicable law.

2. Subject to Clause 1.7, we, our parent company, subsidiaries, affiliates, employees, directors, directors, employees, agents, suppliers, subcontractors or licensors shall not be liable, based on a court ruling or claim arising out of contract, civil law, default or breach of legal duties, or arising out of or in connection with these Terms of Sale, for loss of profits, data or information, or any consequential, incidental, indirect or special damages, even if we or our companies have been notified of our affiliates, directors, directors, agents, employees, licensors, subcontractors or suppliers of the possibility of such damages.

3- In addition, as permitted by applicable law, we, including our parent company, subsidiaries, affiliates, employees, directors, directors, employees, agents, suppliers, subcontractors or licensors, will not We shall be legally liable, and you confirm your agreement herein that we shall not be liable for any damages or losses that may arise from the following, whether directly or indirectly:

1- Late delivery of the Products or failure to deliver a part of them if you yourself fail to provide us with the information we need within a reasonable time since the date we requested it or if you fail to pay the value.

2- Damages that may result from unauthorized repairs to products.

3- Your complete reliance on the content or any other information provided by the site and related to the product for which you issued the purchase order.

4- Your use or inability to use the product you ordered.

5- The delay or disruption of the website or the delay or disruption of our services.

6- Your loss of the opportunity to give gifts at a specific time or your inability to practice gift distribution on occasions or the like due to our inability to deliver the product you ordered on time.

7- Any actions or events beyond our control.

4. In accordance with Clause 1.7, if Clauses 3.6, 2.7 and 3.7 are found to be unenforceable or unenforceable for any reason, then the entire legal liability of us, our parent company, our subsidiaries, affiliates, employees or their employees of directors, directors, employees, agents, suppliers, subcontractors, or licensors to you, whether based on a court judgment, a claim arising from contract, default, breach of statutory obligations, or arising out of or relating to these Terms of Sale, within the following limits to the extent Maximum minimum value of the product sold on the site and its original shipping costs and product return shipping costs.

5. You hereby agree to indemnify and hold us, our Parent Company, our subsidiaries, affiliates, employees, directors, directors, employees, agents, suppliers, subcontractors or licensors liable for loss, damage, damage or expense (including legal fees and attorneys' fees) arising out of or in connection with:

1- Any claims or demands made by any third party arising from your use of the Website and our Services.

2- Your violation of any of the terms and conditions of this Agreement, including but not limited to any warranties, representations or undertakings.

3- Or any violation of applicable laws.

8- General provisions

1- Applicable Law: The Terms of Sale and any non-contractual rights and obligations arising from or related to these Terms of Sale are governed by and construed in accordance with the laws applicable in the Kingdom of Saudi Arabia.

2- Settlement of disputes:

1- If you are not satisfied with any of the products you purchased through the site, you can contact us via WhatsApp, or through our social networking sites,,

2- Rights of third parties: No party other than the parties to this agreement has the right to implement any of its provisions.

3- Relationship of the parties: none of what is mentioned in the content of these terms of sale may be interpreted or considered, whether by its parties or by any third party, as a joint partnership or company between the parties to the agreement, as it is understood that the parties to the agreement entered into a contractual relationship to perform The service of each of them is independent of the other.

5- Additional Assurances: The Parties agree to act and implement or arrange to make and carry out every required act, document or thing reasonably each within its powers to implement and enforce these Terms of Sale to the fullest extent of them including but not limited to assisting each other in complying with the law applicable.

6- Assignment: These Terms of Sale are binding to secure the interest of its parties, successors and permitted assigns, and you agree not to assign or transfer the validity of these Terms or any of your rights or obligations under these Terms of Sale, whether directly or indirectly, without obtaining initial consent written by us, provided that we do not withhold the consent without giving reasonable cause.

7- Entire Agreement: These Terms of Sale and the documents referred to or attached to them contain the entire agreement between the parties with respect to their subject matter, and supersede all prior agreements, negotiations and representations, whether written or oral, with respect to their subject matter. There are no conditions, representations, warranties, undertakings or other agreements between the parties to this agreement, whether direct, indirect, express or implied, other than that agreement and the documents and documents referred to or attached to it.

8- Modifications and Changes: These Terms of Sale cannot be changed, diversified, modified or supplemented in any way by you alone, and we reserve the right to amend, diversify and supplement these Terms of Sale at any time and from time to time. We will also post the current version of the Terms of Sale on the Site, and each change will be effective immediately upon posting on the Site or upon the date that the date is set as the Effective Date (as applicable). Your continued use of the Site and our Services after any change is made constitutes your agreement to be bound by the changes that occurred and to act in the terms after the modification and change.

9- Separability between clauses: If any court of competent jurisdiction decides that any of the provisions of these Terms of Sale is not applicable, illegal or unenforceable, this clause will be immediately canceled from these conditions and the rest of the terms and conditions will continue to exist in force as long as the legal and economic substance of the deals remains which were carried out under its terms and conditions, without any adverse effect on its parties.

10- Force Majeure: Neither party to the Agreement shall be liable for any loss, damage, delay or failure to perform due to acts beyond their control, whether such acts or events could or could not be reasonably foreseen (including acts of God or Legislative rulings, court rulings, regulatory or governmental decisions of local or federal governments, courts, governing bodies, the work of subcontractors or any third party supplier of goods or services to us, economic boycott, power outage or labor disturbance).

11. Waiver of a Condition: Our waiver of any provision of these Conditions of Sale shall not be construed as a waiver of any other provisions contained therein (whether similar or different provisions), nor shall a waiver of a provision be construed as a permanent waiver thereof. Unless we express it expressly and in writing.

12- Continuity: All provisions of these Terms of Sale, whether express or surviving in nature, shall survive the suspension or expiration of your membership on the Site.

private policy

We know you trust www.malakjewellery.com which is why we set high standards for our secured transactions and commitment to the privacy of customer information. Please note that our privacy policy will be subject to changes at any time without any prior notice.

We ask you to refer to the following terms of our Privacy Policy

Personal information collected

We usually collect personal information such as name, email ID, contact number and such other details during the process of creating an account with www.malakjewellery.com When you browse some parts of the site without being a registered member, you will not be able to place an order. We use your contact details so that we can update you about offers in a timely manner, which are based on previous orders and also based on your interest.

Use of information

We use personal data to provide you with service requests. For various purposes such as troubleshooting, fee collection, surveys, and providing information on various offers, we need your personal information. We also collect and analyze demographic and profile data about user activity on our site. We take care to identify and use the IP address to diagnose problems with our site.

Safety precautions .

Our site features strict security measures and because of this, we help protect the loss, alteration and misuse of information under our control. If you wish to change your access to personal account information, please ensure that a secure server is available. Once the information is available with us, we make sure that it adheres to strict security guidelines and protects itself from unauthorized access.

Option/ Withdraw

www.malakjewellery.com provides all users with the opportunity to opt out of promotional and related marketing services from us on behalf of our partners, after setting up an account.

Warranty Policy

The warranty of the product purchased through the Malak Gold App will be under the responsibility of Malak Gold and Diamonds, which ensures that your product is free from any defects in materials, materials, workmanship or any shortage in studded jewelry that may occur after purchase. Repairs will be made by us and terms of warranty will apply to them

The warranty does not apply to any cases other than defects in materials, materials or workmanship, and the warranty is limited to repairing the defective product, replacing the defective part, replacing the product or refunding the purchase price of the application for the same product..

The repair or replacement of the product under the terms of this warranty does not constitute any right to extend or renew the warranty, and the terms of the warranty are according to the seller's shop. In the event that your product cannot be repaired but is still under warranty, we will replace the product, and if a replacement is not available, a full refund will be given.

The customer must deliver the product under warranty in its original condition and in its original packaging within a maximum period of one day from the date of receipt, including all accessories and warranty card (if any).

How many times to repair each

Product* | Warranty period | Seller 2 | week |

When you submit your product for repair, you give your consent to the gold owners and/or the seller shop that repairs your product to use your contact details to contact you in connection with the repair service. For more details regarding warranties, please see the terms of sale on the website.